Passengers got smelly blankets in AC coach

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Passengers fell ill due to the blankets given in AC coaches. The case was of 15008 Krishak Express going from Lucknow to Varanasi City.

Passengers traveling in the third AC coach complained to each other about foul smell from the blankets. Passengers searched the coach attendant to take the complaint to the Railways. When he was not found, TTE was informed about this. After this the blankets were changed.

As soon as the train reached Badshahnagar station, the passengers started vomiting. The health of 3 deteriorated so much that a medical team had to be called.

Such complaints often come about dirty and smelly bedrolls. If this happens to you too, don’t ignore it by mistake. We tell you where and how to complain.

Our experts are – Advocate Yogesh Bhatnagar (Railway Expert), Advocate Chikisha Mohanty and Railway PRO Subedar

Question: What is provided by the Railways in the bedroll available in AC coaches?
Answer: Each passenger gets a pillow, two sheets, a blanket and a small towel.

Question: What is the rule regarding cleaning of bedroll in railways?
Answer: The blankets will be dry cleaned every two months. Linen sheets, pillow covers and towels will be washed after each use.

Question: What is the mode of complaint on Rail Madad app?
Answer: After downloading this app from play store, you have to sign it up by entering your name, password and phone number or email ID. Then log in to it with your ID password.

The window opens after login. In which tabs like train complaint, station complaint, tracking complaint and suggestions will be found. By clicking on it, you can convey your point to the Railways and ask for help.

Question: Is the complaint about dirty blankets, chadars or coaches only allowed through the Rail Madad app?
Answer: No, you can get ticket booking, train enquiry, reservation enquiry, retiring room booking along with registering complaint. For this, you have to click on the option OTHER SERVICE tab present on the app. All these tabs will take you to other official websites and apps of Indian Railways.

Keep these things in mind while complaining through Rail Madad App

Question: If there is a problem in the facilities provided by the Railways, can we complain in the consumer forum also?
Answer: When you buy a ticket, then it is called consideration, that is, you have availed the service of the railway. Railway has taken money from you, it means that it is your service provider. Now it is the responsibility of the Railways to provide all the facilities inside the train properly to the customer i.e. its passenger. In this way, it is the responsibility of the Railways to provide blankets and sheets and to clean them as well. If all this is not clear then a passenger has the right to complain in the consumer forum.

Question: What are the things to be kept in mind while filing a complaint in the Consumer Forum?
Answer: If there are pebbles in the food, cockroaches and rats are present in the coach due to lack of cleanliness, or the blankets and sheets are dirty, you can complain to the consumer forum. You just have to follow the points written below…

In the last 15 days, there have been complaints of dirty blankets and sheets…

Question: Are the blankets and sheets present in the bedroll not washed?
Answer: Railway has been promising to provide clean bedroll, but in reality it is not happening till now. Regarding the washing of blankets, the Railways have accepted that the blankets are washed once or twice a month. The contractors take the contract from the Railways by filling quotations at a lower rate. After this, the used sheets and pillow are pressed again without washing and put in the packet.

In 2016, the Railways had said that complaints about dirty blankets are continuously coming, so NIFT students have been asked to make cotton and wool mix washable blankets. It will be used first in premium trains, later in all trains. What happened to this project is not yet known. Similarly, this issue was discussed many times in the Parliament, but the negligence regarding cleanliness did not reduce.

Last year, Navbharat Times Gold revealed why dirty sheets are found in AC coaches. The reporter took up a job as a press worker in Loundreds Company, Sector 83, Noida. In the report, he revealed that dirty and smelly blankets are pressed and packed. All the CCTV cameras installed where the press is done are either closed or defective.

Let us also know the rule of theft of luggage during rail travel…

Question: What to do if your luggage is stolen in a moving train?
Answer: If luggage is stolen in a moving train, inform the TTE, conductor, coach attendant, guard or GRP escort of the passenger train. They will help you report your stolen or lost items.

Question: If luggage is stolen in a train, is it necessary to break the journey and drop the passenger at a station for FIR?
Answer: No. It is not necessary to do this. You can file an FIR in a moving train as well, but if the situation is extreme and passenger’s testimony is required, then you may have to get down at a station and testify at the GRP station.

If luggage is stolen in a moving train, then complain like this

Read some more articles of the news of need:

1. Death due to suffocation in sleep: Poisonous gas will get mixed in the blood by burning the fireplace in a closed room.

In Punjab’s Sangrur district, five laborers were sleeping with a fireplace lit in their room. 4 died due to suffocation in their sleep. One had to be admitted to the hospital.